help centre

Find the answers to our most popular questions in the bPay help centre.

If you have access to your bPay online account, please login to send us a secure message or drop a text message to 60194* and we'll help you out.

If you'd prefer, you can contact us through Facebook, Twitter, or email. Just click below.


Ask us a question through Facebook | Opens in a new window, third party site           Ask us a question through Twitter | Opens in a new window, third party site           Send us an email if you've got a question | Opens in an overlay window

Just so you know, we're available Monday-Friday, 8am-6pm and Saturday-Sunday, 9am-5pm. Please never share your personal or account details on social media.

*All SMS communications with bPay will be charged in accordance with your mobile phone agreement.

Anyone 12 years of age or over can apply for a bPay account. All bPay applications are subject to application, and acceptance of the bPay Terms & Conditions.

If you have access to your bPay online account, please login to send us a secure message or drop a text message to 60194* and we'll help you out.

If you'd prefer, you can contact us through Facebook, Twitter, or email. Just click below.

Just so you know, we're available Monday-Friday, 8am-6pm and Saturday-Sunday, 9am-5pm. Please never share your personal or account details on social media.

*All SMS communications with bPay will be charged in accordance with your mobile phone agreement.

No. You don’t need to have a Barclaycard or Barclays bank account. You can add money to a bPay account using any MasterCard or Visa debit or credit card, registered to a UK address.

If you have access to your bPay online account, please login to send us a secure message or drop a text message to 60194* and we'll help you out.

If you'd prefer, you can contact us through Facebook, Twitter, or email. Just click below.

Just so you know, we're available Monday-Friday, 8am-6pm and Saturday-Sunday, 9am-5pm. Please never share your personal or account details on social media.

*All SMS communications with bPay will be charged in accordance with your mobile phone agreement.

If you ordered your device from the bPay shop, you have the right to cancel your device within 28 days of your order without giving any reason. To cancel your device, you just need to let us know that you have decided to cancel by completing this form .

You can also write to us without using the cancellation form, but please make sure you include full details of your order to help us to identify it. To write to us, please use the email option under ‘Still need help’ shown below.

If you have cancelled your bPay device and it has already been delivered to you, you must send this back to us within 14 days from the day on which you cancel your device.

If you purchased your device from an approved retailer, please contact them directly to discuss this


If you have access to your bPay online account, please login to send us a secure message or drop a text message to 60194* and we'll help you out.

If you'd prefer, you can contact us through Facebook, Twitter, or email. Just click below.

Just so you know, we're available Monday-Friday, 8am-6pm and Saturday-Sunday, 9am-5pm. Please never share your personal or account details on social media.

*All SMS communications with bPay will be charged in accordance with your mobile phone agreement.

Yes. The bPay app completes the whole experience, allowing you to track your spending, top up on the go and set auto top ups to make your bPay experience even easier. Our mobile app is available on compatible Apple and Android devices.

Our Apple app is available on iOS 6.0 and above. Our Android app is available on version 4.0 (Ice Cream Sandwich) and above.

You can download the bPay app using one of the below links:


Head over to the App Store and download the bPay mobile app, to manage your contactless payments on the go   Head over to the Google Play Store and download the bPay mobile app, to manage your contactless payments on the go

Perhaps you'll find the answer you're looking for in one of these linked questions:


Can I use the bPay app on more than one mobile device?


Yes. You can use the bPay app on up to five compatible Apple or Android smartphones or tablets.

The bPay app completes the whole experience, allowing you to track your spending, top up on the go and set auto top ups to make your bPay experience even easier.

You can download the bPay app using one of the below links:


Head over to the App Store and download the bPay mobile app, to manage your contactless payments on the go   Head over to the Google Play Store and download the bPay mobile app, to manage your contactless payments on the go

If you have access to your bPay online account, please login to send us a secure message or drop a text message to 60194* and we'll help you out.

If you'd prefer, you can contact us through Facebook, Twitter, or email. Just click below.

Just so you know, we're available Monday-Friday, 8am-6pm and Saturday-Sunday, 9am-5pm. Please never share your personal or account details on social media.

*All SMS communications with bPay will be charged in accordance with your mobile phone agreement.

It works in the same way as a contactless card. It’s safer than cash and just as secure as chip and PIN.

So, whether you’re grabbing lunch on the go, heading out on the town or just stocking up on treats for a movie night at home, keep a look out for the contactless symbol and simply touch to pay.

If you have access to your bPay online account, please login to send us a secure message or drop a text message to 60194* and we'll help you out.

If you'd prefer, you can contact us through Facebook, Twitter, or email. Just click below.

Just so you know, we're available Monday-Friday, 8am-6pm and Saturday-Sunday, 9am-5pm. Please never share your personal or account details on social media.

*All SMS communications with bPay will be charged in accordance with your mobile phone agreement.

Imagine being able to buy a coffee, a sandwich or even a train ticket without carrying cash. Contactless technology lets you do exactly that – just touch your device on the reader to make payments of up to £30, quickly and safely. Just look for the contactless symbol

If you have access to your bPay online account, please login to send us a secure message or drop a text message to 60194* and we'll help you out.

If you'd prefer, you can contact us through Facebook, Twitter, or email. Just click below.

Just so you know, we're available Monday-Friday, 8am-6pm and Saturday-Sunday, 9am-5pm. Please never share your personal or account details on social media.

*All SMS communications with bPay will be charged in accordance with your mobile phone agreement.

Yes. For individual journeys, just touch your bPay device on the Transport for London (TfL) card reader as you would an Oyster card. You will also benefit from standard daily and weekly fair capping as long as you use the same device for all of your travel. You can't apply season tickets, child tickets and discounts to your bPay device.

We recommend that you keep an eye on your bPay balance so that you have enough funds to cover your fare.  We also suggest that you register your bPay device on the TfL website to keep track of your journeys.

As with any other contactless payment method, if you travel without enough funds your bPay device may be stopped by TfL temporarily. You can contact TfL on 0343 222 1234 (call charges may apply) to assist you if this happens.

Remember, setting up auto top ups may be beneficial when using TfL.

If you have access to your bPay online account, please login to send us a secure message or drop a text message to 60194* and we'll help you out.

If you'd prefer, you can contact us through Facebook, Twitter, or email. Just click below.

Just so you know, we're available Monday-Friday, 8am-6pm and Saturday-Sunday, 9am-5pm. Please never share your personal or account details on social media.

*All SMS communications with bPay will be charged in accordance with your mobile phone agreement.